Privacy Policy

Welcome to WinBeast. This Privacy Policy outlines how WinBeast (“we”, “us”, “our”) collects, processes, stores, uses, and protects your personal information when you access or use our online casino services at winbeasts.gb.net. By using our services, you consent to the practices described herein. If you do not agree with any part of this policy, please refrain from using our services.

1. Data Controller

WinBeast is the data controller responsible for your personal data. Our registered address is WinBeast Ltd, 12 Sovereign Place, London, United Kingdom, SW1A 1AA. For any privacy-related enquiries, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following categories of personal information:

  • Full name
  • Email address
  • IP address
  • Telephone number
  • Residential address
  • Date of birth and gender
  • Device and browser details
  • Usage data, including time, location, and manner of service use
  • Account registration and profile information
  • Deposit, withdrawal, and payment transaction records
  • Content you submit through our services or customer support channels
  • Special category data you voluntarily provide (e.g., ethnicity, health information)
  • Identity and verification documents for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance
  • Data obtained from third-party sources for fraud prevention and responsible gambling assessments

3. Purposes of Processing

We process your personal data to:

  • Register and manage your account securely
  • Verify your age and identity in compliance with UK Gambling Commission requirements
  • Facilitate deposits, withdrawals, and other financial transactions
  • Comply with legal and regulatory obligations, including AML and safer gambling measures
  • Communicate important updates about your account or our services
  • Administer promotions, tournaments, bonuses, and loyalty programmes
  • Send marketing communications where you have provided consent
  • Personalise content, offers, and user experience
  • Improve, test, and develop our products, services, and policies
  • Conduct statistical analysis and business analytics
  • Detect, prevent, and investigate fraud, security breaches, and other unlawful activities

4. Legal Basis for Processing

Our processing of your personal data is based on one or more of the following lawful grounds in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

  • Your consent, where applicable
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate interests, provided they do not override your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to meet our legal and regulatory obligations. Typically, data is retained for up to five years following account closure or inactivity. Certain data, such as self-exclusion records or unresolved disputes, may be retained for longer periods as required by law or licence conditions.

6. Marketing Communications

With your explicit consent, we may send you marketing communications about our services or those of carefully selected partners. You may withdraw or modify your marketing preferences at any time via your account settings or by using the unsubscribe link provided in every marketing message.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience on our website. These tools help us to:

  • Ensure core website functionality and security
  • Remember your preferences such as language and currency
  • Analyse site performance and user behaviour
  • Deliver personalised advertising and offers

You may control or disable cookies through your browser settings; however, disabling essential cookies may affect the usability of our services.

8. Sharing and Transfers of Your Data

We may share your personal data with:

  • Service providers including payment processors, software suppliers, and hosting providers
  • Regulatory bodies such as the UK Gambling Commission and law enforcement agencies
  • Fraud prevention, credit reference, and identity verification agencies
  • Companies within the WinBeast corporate group for internal administrative purposes
  • Third parties authorised by you or where required by law

If your data is transferred outside the UK or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data.

9. Security Measures

We implement robust technical, physical, and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These include encryption, firewalls, access controls, secure servers, and regular security audits.

10. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data, subject to certain limitations:

  • Right to be informed about how your data is used
  • Right to access the personal data we hold about you
  • Right to rectify inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”) in specific circumstances
  • Right to restrict or object to certain processing activities
  • Right to data portability, allowing you to receive your data in a structured, commonly used format
  • Right to withdraw consent at any time without affecting the lawfulness of prior processing
  • Right to object to automated decision-making, including profiling, that produces legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We may request proof of identity before processing your request to protect your privacy.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. The latest version will be posted on our website and take immediate effect. Continued use of our services after any changes constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.

12. Complaints and Contact

If you have any concerns or complaints about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority, via their website at https://ico.org.uk.

13. Responsible Gambling

WinBeast is committed to promoting responsible gambling. If you or someone you know may have a gambling problem, please seek help from recognised organisations such as BeGambleAware. These organisations provide confidential advice and support to help manage gambling behaviour safely.

Last updated: October 2024